FAQ

Q: How do I wash my hometown charm apparel?

A: Turn items inside out, wash in cold and hang to dry.  

Q: How do the sweatshirts fit?

A: Our sweatshirts are a unisex fit.  If you stick with your true size you get a comfy fit.  If you would like it more fitted or oversized you would size down or up accordingly. Check out our sizing charts for more information. 

Q: How do the Tees fit?

A: Our tees are a unisex fit.  If you stick with your true size you get a comfy fit.  You can tuck, tie or wear them as is.  They are super comfortable. 

Q: Can I interchange designs and shirt colors?

A: You will have the option at check out to choose your shirt color and font color.  If you do not see a combination listed that you would like, send us a message. 

Q: Do you offer free local pick up?

A: Yes we do! Hometown Charm offers free local pick up in Fergus, ON. You will receive an email with pick up location and instructions once your order is ready. 

Q: Can I return or exchange?

A: you have 14 days to return or exchange.  You will be required to ship back your item in its original condition.  Items must not be washed or worn and still have tags intact.  Once your item is received we can process a size exchange or a shop credit.  Hometown Charm does not cover the shipping costs to return your items.  Hometown Charm reserves the right to deny a return or exchange if requirements above are not met.